Lucid is a boutique creative ecommerce agency specializing in branding, design, and development. We build beautiful, functional websites with a focus on authentic storytelling and emotion—through design, imagery, and content.
Our clients are fast-growing ecommerce brands on Shopify and Shopify Plus.
We have a talented team of people who are passionate about what they do, love their work, are keen to continue learning, and strive for excellence.
Your primary role will be to nurture and grow our existing client base while ensuring they are getting the maximum benefit from Lucid. Whether it’s onboarding new clients or re-engaging old ones, you’ll be instrumental in streamlining the services we offer and making sure our portfolio of clients are fully engaged by delivering key insights to answer their most pressing questions.
You will be the primary liaison between our clients and our agency. When we onboard new clients, you will work closely with them to understand their vision and needs. You will then work with our Strategic Director to use your collective experience and knowledge to chart out a strategy that can deliver on this vision.
Your day-to-day will be deeply involved in working with our clients. You will correspond with clients on overall strategy and delivery estimates, SOWs, schedules and status reports. You will have ownership over meetings, client communication, and finding new opportunities within our client's businesses.
You will have ownership over the client side of our agency. You will act as the liaison between our clients, project manager, and the rest of the team. You will keep tabs on our project’s progress and will collate and communicate any issues to the client.
Additional traits we look for...
Ideal but not dealbreakers…